FAQ

#1  Who can and how do we launch a ZipBridge call?

Anyone with the proper credentials or information for your ZipBridge account can launch a call in three ways:

  • Use the smart phone App or your computer as outlined below,
  • Dial the ZipLaunch Number followed by the ZipLaunch Code for the desired Group – and add it all to your Contacts for 1 Tap dial.  The ZipLaunch Number is available on Communicator and Big Talker Plans.

#2  How do I access ZipBridge from the App or my Computer?

To access ZipBridge from your smart phone go to:  mobile.zipbridge.net. Share or Save the login page to your Home Screen and the ZipBridge App icon will appear for future access. From your computer, Login at ZipBridge.net. Once logged in from the App or Computer you can:

  • Add or maintain Groups and Members
  • Review and update information in Settings
  • Email Recordings to main email on Account
  • Launch a Call
  • Send a Group SMS (See below)

More information on Setting up ZipBridge access from your Smart Phone can be found here.

#3  Can I send a bulk SMS (Text) message to my Team?

Communicator and Big Talker Plans have the added ability to send a Bulk SMS to a Group.  Perfect for alerting everyone of a call or situation, providing a quick update or declaring an “All Clear”  This is a one-way broadcast message and more information can be found here.

#4  How will my Members know if ZipBridge is calling them?

Best practice is to tell Group Members to add (469) 249-3777 to their Contacts as “ZipBridge Call” and set a distinctive Ring Tone for that Contact. This way they will know by sight and sound if they are getting an important ZipBridge call.

#5  What if a Member misses the call?

The mobile number for the Member is called first and if not answered a Voice Mail is left and a Text Message and Email are sent stating a call is in progress along with the dial in number and PIN, then a second number is called. If the Member calls back in from one of the numbers called, no PIN is needed. If calling in from a different number, the PIN in the SMS or Email is needed.

#6  What phone number will my participants see when they receive the call?

The phone number they see is the “Caller ID” for the Group that is calling them.  The default Caller ID for every Group is (469) 249-3777 and we recommend using this for each Group for two reasons:

  • Members can  add this number to their Contacts with a custom ring tone so they always recognize the call by sight and sound
  • This is the call-back number if they miss the call. In that case they just callback the missed call and they will be added to the conference.

#7  Can calls be recorded and can recording be disabled?

Yes – just select to record when launching the call and go to Recordings within the App and have the recording emailed to you.  All calls launched via the ZipLaunch Number are recorded by default.  Recordings are only saved for two weeks so download soon if you want the recording. Contact ZipBridge if you would like to disable all call recording capability.

#8  Can I make my own custom greeting that Members hear when they answer?

Communicator or Big Talker Plan owners can create their own custom greeting per Account so the Members are greeted with your specific message. when they answer. More information is available here on how to use this service.

#9  What if I want to add a participant not in the Group?

Non-Members can call in using the Dial-in Number and PIN found in Settings or in the Email and SMS alerts sent with the call.  The Dial-in Number for your account is always the same and the PIN is the same for all calls unless someone changes it in Settings.

#10  Can I call out to people if they are are behind an auto-attendant?

Yes, just enter the main number in the “Other Phone” field and their extension in the “Extension” field. We will call the main number, wait a few seconds and then enter the extension so the call will get to them at their desk.

#11  Can I call international numbers?

Yes you can call out to international numbers with ZipBridge making it very easy and inexpensive for those participants to join a call. You can use ZipBridge to call numbers in Canada directly, but to call “offshore” international numbers you will need an international calling PIN from ZipBridge and you will receive a separate invoice for those calls from TouchTone Communications our carrier partner. More information can be found here.

#12  Do I have to re-enter a Member’s info if adding him to a new Group?

ZipBridge has a Directory of everyone currently in a Group. When adding a new Member you will see “Directory” in the upper right. Click on that and select the Member to add to the new Group.

#13  Are there limits or restrictions to any of this?

The number of Groups and Members per Group and free minutes per month are determined by your Plan outlined here. To protect against abuse or accidentally keeping legs of a call active, call duration is limited to 3 hours. There is a limitation of one active conference call at a time per Account. If a call is in progress and a second call is launched those participants will be added to the active call. Additional Accounts are needed to have simultaneous private calls.